Contact Blitz Bet
Every way to reach our team, and a few tips that help us solve your problem on the first reply.
Updated: 2026-11-01
What is the fastest way to reach Blitz Bet?
Live chat. It is open 24 hours a day, 7 days a week, including weekends and holidays, and it is staffed by people. You will find the chat button on every page of the site once you are logged in, and on most pages even if you are not.
For quick questions, live chat is almost always the right choice. How does this bonus work? Why did my deposit not show up? Where do I upload my ID? These are the kinds of things a chat agent can usually sort out in a few minutes. If the answer needs someone from another team, like payments or verification, the agent will pass it along and tell you what happens next.
We know there is a stereotype of casino live chat as a bot that sends you links until you give up. We do have some automated replies for the most basic questions, but you can always ask for a person, and you will get one.
How can you contact us by email?
We have two addresses, and using the right one saves time.
| Address | Use it for |
|---|---|
| support@blitz-bet.com | General questions, account issues, bonus queries, payment problems, complaints, self-exclusion requests |
| kyc@blitz-bet.com | Verification documents: ID, selfie with ID, proof of address, and questions about the verification process |
Email is better than chat when you want a written record, when your question is long or detailed, or when you need to attach files. It is also the better option for formal complaints, because the whole conversation stays in one thread that you and we can both refer back to.
Please send email from the address registered on your Blitz Bet account. It helps us find you and, more importantly, it is part of how we confirm the message really comes from the account holder. If you write from a different address, we may need to ask a few security questions before we can discuss your account.
What should you include in your message?
The more we know up front, the fewer messages it takes to fix things. Here is what helps most.
- Your username or the email address on your account.
- A short description of the problem, in your own words. No need to be formal.
- Roughly when it happened, including the date and an approximate time.
- For game issues: the name of the game and, if you can, a screenshot or the round ID shown in the game history.
- For payment issues: the payment method, the amount and the transaction reference if you have one.
- For bonus issues: the name of the offer and what you expected to happen.
What you should never include: your password, full card numbers or the security code on the back of your card. We will never ask for those. If someone claiming to be Blitz Bet asks you for them, it is not us, and we would appreciate a heads up so we can warn other players.
How should you send verification documents?
You can upload them in your account, which is usually the quickest route, or email them to kyc@blitz-bet.com. We normally need three things.
| Document | Examples | Get it right first time |
|---|---|---|
| Photo ID | Passport, national ID card, driving licence | Valid, all four corners in the shot, no glare |
| Selfie with ID | You holding the same ID next to your face | Both your face and the ID readable |
| Proof of address | Bank statement or utility bill | Recent, with your full name and address visible |
Verification is usually triggered by your first withdrawal, or once your deposits reach a certain total over time. Reviews usually take a few days. If something is missing or unreadable, we will tell you exactly what, so you are not left guessing. How we store those files is explained in our privacy policy.
How long will it take to get a reply?
Honest answer: it depends on the channel and the question.
Live chat replies usually come within minutes. At busy times, like a big tournament finishing or a popular new release, there can be a short queue, but we staff the chat around the clock precisely so you are not waiting until morning.
Email takes longer, because emails tend to be about things that need looking into. Simple questions often get answered the same day. Anything involving the payments team or a review of game history can take a little longer. If we need more time, we will say so rather than going quiet.
Verification reviews usually take a few days from the moment we have everything we need. Sending clear, complete documents the first time is the single best way to speed that up.
Is there a help section you can check first?
Yes. Inside the site there is a help and FAQ section that covers the common topics: how the welcome package works, how wagering is counted, which payment methods are available, how verification works and how to change your account details. If your question is a simple one, the answer may already be there.
Our Blitz Bet Casino homepage also covers a lot of the same ground, with sections on bonuses, payments, VIP Cashback and safety. Our terms and conditions explain the rules in plain language.
How do you make a complaint?
Start with live chat or email. Most issues get resolved there, and a chat agent can escalate to a supervisor if the first answer is not good enough for you. If you would rather make a formal complaint, email support@blitz-bet.com with the word "Complaint" in the subject line, the details of what happened and what outcome you are looking for.
We will acknowledge it, investigate, and reply in writing. We try to be fair even when the answer is not the one you hoped for, and if we got something wrong, we will say so and put it right. Blitz Bet is operated by Buscarar SRL and licensed by the Government of Anjouan under licence ALSI-152406018-FI2, and complaints are handled in line with that licence.
How can you ask for limits, a break or self-exclusion?
Contact support through live chat or email and tell us what you need. You can ask for limits on your account, a cooling off period for a set length of time, or self-exclusion for a longer period. You do not have to explain why. We will set it up, confirm it with you, and keep it in place for the period you chose.
If you are worried about your gambling, or someone else's, our responsible gambling page lists independent organisations in the US and the UK that offer free, confidential help, including the 1-800-GAMBLER helpline in the US.
Who can contact us and use the site?
Blitz Bet is for adults aged 18 and over. Before you sign up or contact us about opening an account, please check that online casino play is allowed where you live. In the US that depends on your state, and in the UK there are national rules. Our licence is not a local US or UK licence, so if offshore casino play is not permitted for you, please do not register.
If you want to know more about who we are before getting in touch, our about page has the background. Otherwise, the chat is open. Say hello.